For an additional fee, expedited shipping with UPS or FedEx is available - please request this in your order notes and you will be invoiced separately. 

All orders are fulfilled by Lani Shades within 2 business days from the time of your order unless back ordered or otherwise noted. You will receive a message when your order is sent out by Lani Shades with a link for USPS tracking. The USPS states that Ground Advantage packages are normally delivered within 2 to 5 business days once the package is received by USPS. However, sometimes the USPS has delays that are out of our company's control, so please consider this if your order is time sensitive and allow for up to two weeks for delivery in the US. If for some reason your order is lost or is more than one month late, lost or damaged by USPS, we can file a claim with USPS and process a refund for your order once the claim is settled.

* Please note regarding USPS tracking, often the package is only scanned when it is picked up and when it is delivered so it might show that your package is still in Hawaii when it might actually be closer to you.    

Free shipping for international orders is sent via USPS First Class Mail International. This can often take up to a month to deliver so we highly recommend for international orders to upgrade to UPS or FedEx shipping services. For international orders, you will receive a follow up email when your order is received to confirm your shipping preferences and we will wait up to 5 business days for your response before sending USPS, so it might take even longer. Please look out for this email from us after you place your order. If you would like to upgrade to UPS or FedEx shipping, we will send you an invoice and link for additional charges. Lani Shades has no way of contacting your local post office if your shipment has been held for any reason so please contact them first if USPS tracking shows it is being held. We will work as best we can through our local Hawaii USPS office to get your shipment delivered to you locally but ultimately we can only process a refund due to shipping issues once a claim has been settled with USPS.  

Please ship your returns (at your expense, please) via USPS to the address below and we will send your replacement to you within 5 business days via USPS at our expense.

If there are any problems with your shipment, please contact us at aloha@lanishades.com and we'll get it sorted out.

Lani Shades makes a point to reduce waste and single use plastic in the shipping process. Our manufacturing partners are also committed to reducing waste and avoiding single use plastics. Your Lani's are sent in their sturdy case carefully and securely wrapped in protective eco-friendly paper packaging. Please reduce, reuse and recycle!

Lani Shades Hawaii
P.O. Box 8474
Honolulu, HI 96830

aloha@lanishades.com