Refund policy

Updated: August 17, 2026

RETURN & REFUND POLICY

60-DAY RETURN GUARANTEE

We want you to love your Lani Shades. If you're not satisfied with your purchase, eligible products purchased directly from Lani Shades at LaniShades.com, at Lani Shades events, or from an authorized Lani Shades retail partner may be returned within 60 days of delivery or purchase for a refund. Proof of purchase is required.

To be eligible for a return, your Lani Shades should be returned in good condition with the original case and included accessories. Normal try-on is expected, but products that have been significantly damaged, altered, or subjected to excessive wear may not be eligible for a full refund.

To start a return, contact us at aloha@lanishades.com before sending your order back. We'll provide return instructions and help make the process as easy as possible.

REFUNDS

Once we receive and inspect your return, we'll let you know when your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

If there is ever a problem with your order or you're unsure whether your purchase qualifies for a return, please contact us. We're a small company and want every Lani Shades customer to have a great experience.

SHIPPING DELAYS, LOST PACKAGES & DELIVERY ISSUES

We do our best to ship orders promptly and provide tracking information whenever available. Once an order has been transferred to the shipping carrier, however, transit times and delivery are outside of our direct control.

Estimated delivery dates provided by Lani Shades, Shopify, USPS, UPS, FedEx, or other shipping carriers are estimates and are not guaranteed unless expressly stated otherwise. Shipping delays caused by the carrier, weather, transportation disruptions, customs, incorrect or incomplete delivery information, or other circumstances outside of our control do not automatically qualify an order for a refund.

If your tracking information shows that your package is still in transit but appears to be delayed, please contact us at aloha@lanishades.com. We'll do our best to help investigate the shipment and work with the carrier when appropriate.

A delayed package is not considered lost solely because it arrives later than the estimated delivery date. We may need to allow the carrier a reasonable amount of time to complete delivery or investigate the shipment before determining that a package has been lost.

If your order has not been delivered within 21 days of fulfillment, please contact us. We will review the tracking information and, when appropriate, initiate a missing-mail or lost-package inquiry with the shipping carrier.

If a shipment is reasonably determined to be lost in transit, please contact us and we'll work with you to make it right. Depending on the circumstances and product availability, we may replace the order or issue an appropriate refund.

If tracking shows that an order was delivered but you cannot locate it, please first check the delivery location, surrounding area, household members or neighbors, and contact the carrier when appropriate. Then contact us and we'll do our best to help investigate.

Lani Shades is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, although we'll always do our best to help find a solution.

For international orders, customs processing and local delivery procedures may cause additional delays outside of our control. Customers are responsible for providing accurate shipping information and for any duties, taxes, customs charges, or other fees imposed by the destination country unless otherwise stated at checkout.

LANI TAC LENS GUARANTEE

Don't toss your old lenses. Send them back to us.

Our 60-Day Return Guarantee protects your initial purchase. After that period, the Lani TAC Lens Guarantee helps you keep your Lanis going when the lenses have seen a few too many adventures.

If your Lani TAC lenses become scratched or damaged, contact us before throwing them away. If replacement lenses are available for your style, send your old lenses back to us and we'll replace the lenses free of charge.

If replacement lenses aren't available for your style, or replacement isn't reasonably possible, we'll offer you 50% off a new pair of Lani Shades.

Why send your old lenses back? Sunglass lenses contain plastic, and we'd rather collect worn lenses and explore responsible ways to reuse or repurpose them than encourage our customers to simply throw them away.

Keep your Lanis. Replace the lenses. Send the old ones back.

Replacement lenses and products are subject to availability and certain conditions. Customers are responsible for applicable shipping costs.

Learn more about the Lani TAC Lens Guarantee →

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your Lani Shades arrive damaged or defective, or if you receive the wrong item, contact us as soon as possible at aloha@lanishades.com.

Please include your order information and, when possible, photos showing the issue. We'll evaluate the situation and work with you to make it right.

Damage caused during shipping should also be reported as soon as reasonably possible so we can help resolve the issue.

EXCHANGES

If you'd like a different style, color, or fit, contact us at aloha@lanishades.com.

Depending on the circumstances and product availability, we may be able to arrange an exchange directly. Otherwise, the simplest option may be to return the original item and place a new order for the style you want.

SHIPPING RETURNS

Unless the return is due to an error on our part or a defective product, customers are responsible for return shipping costs. Original expedited or upgraded shipping charges, if any, are non-refundable.

Before returning an item, please contact us at aloha@lanishades.com for return instructions.

Approved returns should be sent to:

Lani Shades
1189 Waimanu Street #401
Honolulu, HI 96814
United States

If exchanging an eligible product, your replacement will be shipped to you with free standard shipping.

We recommend using a trackable shipping service for returns and considering shipping insurance for higher-value shipments. Lani Shades cannot guarantee receipt of returned items that cannot be tracked or confirmed as delivered.

Delivery times for exchanged products will vary depending on destination.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Gift cards.
• Items marked as final sale at the time of purchase.
• Products that have been intentionally damaged, improperly modified, or subjected to excessive wear or misuse.

If you're unsure whether your item is eligible, contact us before returning it.

GIFTS

If you received Lani Shades as a gift and need help with a return or exchange, contact us at aloha@lanishades.com. We'll do our best to help based on the original purchase information and circumstances.

Refunds generally must be issued through the original transaction and payment method.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable law, without providing a reason.

This does not limit any additional rights you may have under applicable consumer-protection laws or our 60-Day Return Guarantee.

CONTACT US

Questions about returns, refunds, exchanges, damaged products, shipping issues, or the Lani TAC Lens Guarantee?

Email: aloha@lanishades.com

We're happy to help.